We recently visited Honda of Music City and worked with a salesman named Rory. He repeatedly told us the Honda CR-V Hybrid we test drove and purchased was a 2026 model, even though the key fob and paperwork said 2025. When we questioned the discrepancy, he confidently assured us it was a system error that would be corrected. We asked several times and were repeatedly told it was a 2026. We drove off the lot thinking we had bought a 2026. Out of curiosity, I looked up the VIN—turns out, it’s a 2025. When I called Rory, he claimed we were confused and said he never told us it was a 2026. That’s simply not true. The next day, my wife went back to the dealership to address this. She was treated rudely, spoken to condescendingly, and the GM refused to speak with her. She was told we “should’ve read the contract” and if we wanted a 2026, it would cost $5,000 more. After all this, I looked up reviews on Rory and found multiple other negative reviews describing similar behavior. Clearly, this isn't a one-off situation. We love the car, but the deception, dishonesty, and unprofessionalism ruined the experience. We expected better from a Honda dealership. If you plan on shopping at Honda of Music City, do your research, document everything, and be extremely cautious—especially if you’re dealing with Rory

Terrible customer service (think being left standing in the car bay for 10 minutes with employees ignoring you before one finally tells you to wait in your car and someone will be out in 10 minutes or so). Worse, they attempted to have me buy four tire sensors by lying and saying that they can’t tell which sensor is bad. I called them out on that being false, that their testing equipment can easily identify which sensor is bad (they didn’t realize can know about cars and just not want to do the work themselves.

I would strongly recommend taking your vehicle to another service center. This place does a better job at gaslighting customers than servicing cars. My Accord hybrid was having issues with significant surging/bucking at higher speeds. They called me back the same day I dropped it off telling me that they couldn’t find anything wrong with the vehicle. The Assistant Service Manager (Joshua Taylor) told me that the bucking was normal for the vehicle and tried to convince me that I somehow just hadn’t noticed it in the year+ that I’d owned the vehicle. He explained to me that the service techs saw no trouble codes and that there was nothing they could do for me without a trouble code. I don’t believe (based on the odometer) that anyone bothered to drive the vehicle. After much back and forth I convinced them to keep the vehicle for a transmission fluid change (as it was due, according to the maintenance minder). A couple of days later I picked up the car and, to my great dismay, found that my windshield was cracked! Joshua told me that he felt certain that the mechanic didn’t crack my windshield and proceeded to try to convince me that there had been hail in the area that morning and that perhaps my windshield was cracked by the hail (even though there is no other hail damage on the body or glass). He assured me that his manager would review the tapes that they apparently have of the car entering and exiting the shop to ascertain whether or not they were at fault. He told me this could take a few days. After no word for 2 WEEKS (and after I called and left a message asking for a return call), I drove to the service center and spoke with another service rep (Joshua was off) who assured me someone would call me back the next day. Joshua called me back the next morning to tell me that his manager had reviewed the tapes THAT MORNING (AFTER I SHOWED UP TO COMPLAIN!!). He then told me that they didn’t find any cracks on the tapes BUT that I was unable to verify that because of “privacy issues”. I want to stress that, through all of this nightmare, Joshua was warm and professional towards me. He was utterly useless, but very professional. He then asked if I’d like to pay to have them replace my windshield out of my own pocket! This is the first new vehicle I’ve ever purchased and, as such, the 1st time I’ve ever been forced to deal with a dealership. I went in with an open mind, but Music City Honda is actively helping give dealerships the miserable reputation that they have.

Don't expect too much after the purchasing a vehicle. Can hardly get in to service our car. Bought a service contract that that we couldn't use because every time I took the car in for even a simple oil change it took hours and hours. I went to cancel the service contract since we paid cash for it. They couldn't just cancel it and refund our money. They financed it into the car note. xxx. Then when they finally cancelled it and sent payment to the principle of our car note, they prorated it even though we never used the oil changes. Cost us $292 for them to hassle us. Will never return to this dealership. And if you need to call and get a hold of anyone there don't expect to get through. I called repeatedly and got transferred to wrong voicemails, hung up on a couple of times and almost yelled at for asking to be transferred to a particular person. I have never dealt with such unprofessionalism from a business.

I worked with Tate Elliott. He was knowledgeable and helpful. Great experience buying CR-V.

I contacted Music City Honda as the back panel of my driver's seat came off. A plastic clip was broken at the base and it is a 2012. So I asked about getting replacement clips for it. Originally ordered on 8/24/2024 and I called yesterday to find out what was going on. The clips were $11.14 but I was charged a standard "we will check it out for you fee" of $179.95. It was done in 30 minutes. I had also asked about a dome light that wouldn't come on when the door is opened. I was told it would cost another "we will check it out for you fee" of $179.95. Even if it was just a bulb. So Music City Honda is gouging for service work. There should be a separate fee for when it is something simple. This makes me feel mistrustful. And that is significant for me. The parts and services managers need to think about their fee structure. Not good customer service. Andy Louangphay was my service contact and was great to deal with. Andy is the only reason this is not a one-star review. I have lost faith in Music City Honda. Customer beware and get fees upfront.

We had the pleasure of working with Pastor Lew Phillips and one of the newer sales associates. Both were great to work with. Pastor Lew was very helpful and ran interference for us regarding a number of things. I would use him again!

Almost the perfect bait and switch. I had communicated repeatedly that I wanted an out the door price, and confirmed it before driving 45 minutes with my daughter to check out a car they had. Test drove it, and really liked it. Went inside, and the sales guy confirmed we were paying cash. He took about 15-20 minutes to return, and we proceeded to sign all of the paperwork - and he repeatedly confirmed we were paying cash, and the price was still the one we had agreed to. He then leaves after he is supposed to tell finance we are ready, and comes back with his manager who says the price they quoted me was if I financed through them, and if I was paying cash, it was more. Bait ---> Switch. The act was nearly perfect. These guys were convincing, and had me doing the math in my head. Luckily my daughter said - let's go, we are done, before I came to that conclusion myself. Integrity is important to me. I won't return to this dealer.

If you like feeling like all you are is $$$$, buy a car from here. They don’t care about people and have no problem making insults about those buying a car. My daughter was told the car she brought in due to a check engine light going on was undriveable and PRESSURED into buying a car. Things went south when her boyfriend came in and she was told “she was too pretty to be with him” because he was trying to look out for her. Had they let her leave with her car in the first place, none of this would have happened. I will not use this dealership again for my Honda.

Big Lew and his team were so pleasant and easy to work with! They were able to help me get my dream vehicle and I so appreciated how up front they were and how easy they made it! You might say I felt like I was “in the drivers seat” 😁

While i liked some the vehicles i was looking at, i found that the sales crew was overly aggressive and i wanted to leave after the first one came to me. I wasnt in the car lot for 2 minutes and as a slowly drove thru to look, a salesman knocked on the car window making all kinds of offers and we were not even ready to talk to someone. I would feel better if i approached the salesperson for help when i was ready.

I recommend you to stay away from this place. Sales Manager will gaslight you saying they will call you back, they won’t. I passed on buying a Tesla yesterday because they told me everything was good, when it wasn’t. And the Tesla at the other dealer sold this PM. This is sketchy and they lie about approvals not disclosing what’s really going on to their benefit. They told me my deal was approved, and it wasn't. I called and said “Can I speak to finance?” This guy replied “I hope you can” lol… This place is a joke. This is the reason these old fashioned dealers are dying.

I purchased two new cars from the dealership . A civic on 7/4 for my son and an Accord on 7/6 for me. My sales rep on both was Fred Derrick. Fred was very professional and helpful. All the other staff was professional as well. I just recently moved to the area and had NO contacts in the area. It was a great experience. Joe C.

My husband and i went in one a sunday talked with Mr big lew,we had a lot of fun buying a tundra..They were all nice..Big lew and Drew were excellent to work with...I recommend them very highly!!We are very happy with our purchase..Will go back again...

I bought a used car from this dealership, within a month I had it at the mechanic and found it needed a new ECM/Computer and that part is not available. Music City Honda is avoiding me and not standing by this car. Don't buy from them. Sometimes it is not doing what you can get a away with but instead doing the right thing by your customers.