Customer Testimonials
Terrible customer service (think being left standing in the car bay for 10 minutes with employees ignoring you before one finally tells you to wait in your car and someone will be out in 10 minutes or so). Worse, they attempted to have me buy four tire sensors by lying and saying that they can’t tell which sensor is bad. I called them out on that being false, that their testing equipment can easily identify which sensor is bad (they didn’t realize can know about cars and just not want to do the work themselves.
I would strongly recommend taking your vehicle to another service center. This place does a better job at gaslighting customers than servicing cars. My Accord hybrid was having issues with significant surging/bucking at higher speeds. They called me back the same day I dropped it off telling me that they couldn’t find anything wrong with the vehicle. The Assistant Service Manager (Joshua Taylor) told me that the bucking was normal for the vehicle and tried to convince me that I somehow just hadn’t noticed it in the year+ that I’d owned the vehicle. He explained to ...
Don't expect too much after the purchasing a vehicle. Can hardly get in to service our car. Bought a service contract that that we couldn't use because every time I took the car in for even a simple oil change it took hours and hours. I went to cancel the service contract since we paid cash for it. They couldn't just cancel it and refund our money. They financed it into the car note. xxx. Then when they finally cancelled it and sent payment to the principle of our car note, they prorated it even though we ...
I worked with Tate Elliott. He was knowledgeable and helpful. Great experience buying CR-V.
I contacted Music City Honda as the back panel of my driver's seat came off. A plastic clip was broken at the base and it is a 2012. So I asked about getting replacement clips for it. Originally ordered on 8/24/2024 and I called yesterday to find out what was going on. The clips were $11.14 but I was charged a standard "we will check it out for you fee" of $179.95. It was done in 30 minutes. I had also asked about a dome light that wouldn't come on when the door is opened. I was told it would cost ...
We had the pleasure of working with Pastor Lew Phillips and one of the newer sales associates. Both were great to work with. Pastor Lew was very helpful and ran interference for us regarding a number of things. I would use him again!
Almost the perfect bait and switch. I had communicated repeatedly that I wanted an out the door price, and confirmed it before driving 45 minutes with my daughter to check out a car they had. Test drove it, and really liked it. Went inside, and the sales guy confirmed we were paying cash. He took about 15-20 minutes to return, and we proceeded to sign all of the paperwork - and he repeatedly confirmed we were paying cash, and the price was still the one we had agreed to. He then leaves after he is supposed to tell finance we are ...
If you like feeling like all you are is $$$$, buy a car from here. They don’t care about people and have no problem making insults about those buying a car. My daughter was told the car she brought in due to a check engine light going on was undriveable and PRESSURED into buying a car. Things went south when her boyfriend came in and she was told “she was too pretty to be with him” because he was trying to look out for her. Had they let her leave with her car in the first place, none of this ...
Big Lew and his team were so pleasant and easy to work with! They were able to help me get my dream vehicle and I so appreciated how up front they were and how easy they made it! You might say I felt like I was “in the drivers seat” 😁
While i liked some the vehicles i was looking at, i found that the sales crew was overly aggressive and i wanted to leave after the first one came to me. I wasnt in the car lot for 2 minutes and as a slowly drove thru to look, a salesman knocked on the car window making all kinds of offers and we were not even ready to talk to someone. I would feel better if i approached the salesperson for help when i was ready.
I recommend you to stay away from this place. Sales Manager will gaslight you saying they will call you back, they won’t. I passed on buying a Tesla yesterday because they told me everything was good, when it wasn’t. And the Tesla at the other dealer sold this PM. This is sketchy and they lie about approvals not disclosing what’s really going on to their benefit. They told me my deal was approved, and it wasn't. I called and said “Can I speak to finance?” This guy replied “I hope you can” lol… This place is ...
I purchased two new cars from the dealership . A civic on 7/4 for my son and an Accord on 7/6 for me. My sales rep on both was Fred Derrick. Fred was very professional and helpful. All the other staff was professional as well. I just recently moved to the area and had NO contacts in the area. It was a great experience. Joe C.
My husband and i went in one a sunday talked with Mr big lew,we had a lot of fun buying a tundra..They were all nice..Big lew and Drew were excellent to work with...I recommend them very highly!!We are very happy with our purchase..Will go back again...
I bought a used car from this dealership, within a month I had it at the mechanic and found it needed a new ECM/Computer and that part is not available. Music City Honda is avoiding me and not standing by this car. Don't buy from them. Sometimes it is not doing what you can get a away with but instead doing the right thing by your customers.
I called around to multiple dealerships trying to find one that was not selling new Civic Type R’s for over MSRP. When I called Music City Honda, I got Andrew Perry on the phone. Andrew told me , the dealership is not one of the dealers that charges over MSRP and he went on to say that he didn’t agree with dealers that chose to do that. I asked if the dealership was expecting any new Civic Type R’s in because, I didn’t see any on the website for sale. Andrew told me the dealership was expecting ...
I put down a $500 deposit that they said was refundable multiple times if the car came in and I didn’t like it or changed my mind. They said it would be there in less than a week. It took nearly 2 weeks, which is no big deal, but I had found another car with everything I wanted for a cheaper price. Honda could not offer me this car at the same price as the other one I was interested in. No problem, I understand that. Konnor was very friendly and polite throughout this process, however, the sales manager continued to ...
Nothing bad to say. Andrew was the salesman who helped me. Andrew went above and beyond . Would definitely recommend, was in and out in just a few hours.
The people at this dealership were willing to work with you. I have NOTHING bad I can say. The salesman, the managers in all departments were all great during my experience. They did all they could do to make our deal work. Something unfortunate happened on my end and I couldn’t complete the purchase and my deposit was returned no questions asked. A well deserved rating is the least I could do. Jimmie
Great experience! It was quick and easy. Jeff made my experience amazing. Will definitely come back in the future.
Sold my daughter a 2018 Ford and 6 months later transmission went out and cost $6000 to fix it. Warranty didn’t cover the transmission…….so it’s just sitting at the dealership while she continues to have to make payments on a vehicle that shouldn’t have broke down 6 months after purchasing.
Quoted me over $600/mo for a 36 month lease. Either they think a Civic Si will only be with around $4,000 the end of the lease, or they had no interest in working with me at all. They should have just told me that rather than wasting so much of my time.
Terrible experience. Short version: the sales manager tried to scoop a sale from a dealership where I'd placed a deposit by offering to beat the other dealership's price by $300, sight unseen; the actual price was $5,000 higher than the other dealership; the salesman expected me to handle the trade-in by traveling to my credit union (4.5 hours each way) to get a check for the full amount of the pre-approval and bring the check to their dealership, without being able to give the credit union a lien on the new vehicle. I had to explain that's not how trade-ins ...
Our family was interested in purchasing an SUV. They had one for a great deal, but we insisted on going home and coming back the next day. Our salesman, Phil Davidson, was nice and willing to work with us, but he insisted we at least see the numbers before heading out. After a discussion inside negotiating, we decided to go home and come back later the next day. As we were getting up to go, his sales manager Matt comes in and says "Well you'll need to deposit (a certain amount) in order to reserve this car so ...
Very professional, bought a new civic and was very impressed. No pressure into buying and the salesman was extremely nice and went above and beyond any expectations.
Bought a used Porsche Cayenne in April. The Salesman Evan Ruth went out of his way to get me in this car. The follow up service he provided was great. Thanks again Evan!!
My daughter happily drove away with a Honda CR-V this morning. Keith and Crystal worked with us through the whole process staying in close contact as we navigated all of the supply chain issues hitting the country right now. Highly recommend this dealer and these two for your next purchase.
Great experience. Lew and everyone else was so friendly and helpful. I give them a 10 across the board! I love my new car
this was my 2nd time going to this dealership for oil change for the coupon I had this was my worst of all experience I had was for oil change and check speaker making noise also rubber for driver side need to change it took over 2 hours for all this to happen also who helped me was not Friendly at all also didn't get the coupon or even washed my car when done also no one gave me car keys I had to walk around looking where my car was parked the most worst experience ever might not go ...
While traveling to Nashville for the Music City Grand Prix in August we had a problem with our 2007 Honda CR-V. We had our CR-V towed to Music City Honda to have the problem diagnosed. We were told it was a starter failure and then later told we also needed a battery. We paid over $1000 for the starter replacement. When we returned to South Carolina, the problem replicated itself and I discovered it was due to problem with the ignition fuse, not the starter. I attempted to work with Kelly, the Service Manager to rectify the problem of being charged for ...
The list price of my vehicle was $47,090. That included destination and handling. For the upgraded floor mat etc packages we agreed on a walkout price of 51,514 which included tax. I purchased the extended warranty for 2695, Which should have brought my total to $54209.14. Through my own stupidity I did not catch the difference of an extra $1050. added on the paperwork .I had a migraine and trustingly signed the paperwork. I canceled the extended warranty and they have yet to refund the taxes they charged on that warranty. My own fault for not scrutinizing the paperwork but darn I feel so scammed!!! ...
Worst service ever! If I could give no stars I definitely would! Not only was the car I got from them only drivable for 4 hours, they didn’t send my title or my tag to the right place after asking multiple times! So now not only do I have to tag my vehicle in the right county I also have to file for a lost title. 1/10 do no recommend this place!
I am not typically a review writer but had to take the time to write one here...I had a wonderful experience with everyone at Music City Honda in purchasing my new Honda Odyssey. Charlie was amazing throughout the process -- knowledgeable, kind, and personable. The company was extremely fair, forthright, and more than reasonable in its dealings and the purchase process was actually joyful, not something one can always say about the car purchase process. The company was a bit of a drive for me and I would start there all over again for my next purchase. So glad ...
I purchased a new Honda CR-V from Music City Honda this month and would highly recommend this dealership. I was very pleased with the extremely personable and knowledgeable sales person, Cheyenne Moon. I had been researching several different cars and decided on my (second) CR-V because the experience was so pleasant. Cheyenne showed me how to use some of the features and followed up with texts and phone calls to ensure I was comfortable using all the new features.
We bought a car from Music City Honda yesterday and we can't recommend this place enough. Sandra Hastings and Donnie Hunan provided the best service. the whole process was smooth and they went above and beyond to help us in any way they could! 10/10!
Brought my Pilot in for oil change. I decided to investigate a 2021 pilot. Grossly underestmated the value of my trade , according to KBB and Manheim auction. Be cautious and do your homework 1st Written by a car dealer
If you’re looking for a new Honda or you want to trade in your car, just go there and ask for a guy called Andrew perry this Guy will provide you with a best service.
Worst experience ever buying a car. They changed the sell price after before sending to Ally and will not give me a bill of sale
I had a good experience with my recent service visit. I called to make an appointment an they were able to work me in quickly. The service was done quickly and correctly.
It's unfortunate to write a poor review on something that could have been worked out. I purchased a 2018 vehicle at Music City Honda, and the salesperson left the dealership shortly afterward. I did not receive a second key fob from him at the time I purchased the vehicle and was not even aware there was not a second one until I was leaving and out the door. They will not provide me with one because there was nothing in the paperwork to specify that I was to receive another one. I've spoken to many people now at the ...
People were friendly. I was taken in right away and the work was done in a short period of time. The new building is 100 times nicer than the Madison location and it is more convenient for me
Nice very new dealership. Buying any car is a painful tedious experience. This is as good as it gets. Think I got a reasonable deal on the new Passport but left money on the table. That is purely my fault. Salesman was good and knowledgable about their product. Would recommend Dreu Fowler. He is a good salesman. Negotiations and pulling all things together, signing paperwork and financing took too long, but I was in the dealership on a holiday and they were busy. Would recommend this dealership if you are interested in a Honda. We will have to see how ...
Very impressed! Christian Hunt, our Sales Representative, was a pleasure to work with. He was very courteous and provided detailed product knowledge that allowed me to make an informed decision. The credit process was professional, yet comfortable. And the facility was immaculate. No regrets, whatsoever!
Purchased a new Passport. Andrew Perry was very helpful through the whole experience. I would recommend Music City Honda if your looking for a new Honda.
Location was convinient. Customer service was fantastic. Venue was great. Overall it was a great experience. I especially would like to thank TG Greer for making my experience so pleasant.
Excellent service and professionalism! Make sure you ask for Rodney, he rocks! Thanks Music 🎶 City Honda! My experience was awesome and I appreciate you all😃
The new location in Mt Juliet is beautiful. The gentlemen we dealt with were professional and kind. DeAndre did an outstanding job helping us get the Pilot we wanted.
Macy, Carter, and Fred, the 3 people with whom we were primarily involved during the process of purchasing this car, were all a joy to work with. Their enthusiasm, knowledge, desire to be of service, and lack of pressure to purchase made this the best car buying experience we have ever had. We had contact with several other folks during this experience. One of these was Austin who, since Carter was involved with another sale at the time we arrived to pick up the car, selflessly stepped in to spend the time needed for us to complete the purchase. We were ...
On the road traveling through town and needed emergency service on my 2014 CR-V. Tow car ran over a drive shaft. Dustin arranged for parts to arrive overnight and got us back on the road the next day. He was extremely polite, caring and professional. I would certainly recommend Music City Honda.
This has been my best experience ever buying a car. I'd recommend T.G. to all my friends and family and co-workers. Thanks
This real estate has been home to one of the first Honda Dealer in Nashville if not the first.. They are now moving to another location out of the area leaving those of us that have been faithful for years high and dry..without service accustomed to.. Obviously an effort to obtain more of the market share in new car sales.. I will not be going back to Music City Honda, not because of their lack of service, but because of distance and their lack of concern for their older clientele's need. Their Service writer was great!
Morgan showed excellent customer service. I brought my car in because I plan to drive it on a trip out of state next week, and I wanted it checked out to make sure everything was okay. They had my car for an hour, then told me everything checked out, and they only topped off my washer fluid. I was not charged a dime for that service. That is awesome customer service. Thank you!
Professional. Timely. Great vehicle. Definitely recommend using this dealership. Thank you For making our car purchase a wonderful experience. Best wishes as you continue to provide great service.
I brought my Honda Accord in to diagnose and repair item causing fuel fumes. I had a very pleasant experience. Dustin Johnson was excellent. He went above and beyond to assist me. He worked with my insurance company and this saved me significant expense.. The fuel line was not in stock and this added a significant delay to the service cycle, but Dustin made sure that I was updated at all times..
Friendly sales staff and seemed to work out a good deal and tried to make sure we were happy. Good details given on using vehicle.
Every time I go to Music City Honda to have my Honda maintenance done, the service is great. Peyton was very nice and he explained what the codes meant on my instrumen panel. I don't live in the area but I always travel to get the routine maintenance done at Music City Honda.
I took my 2007 Honda Accord in on August 24, 2019 for oil change and I also ask for multi-point inspection. I was in for a surprise. I knew my battery needed replacing but I declined for them to replace because it was still under warranty from where I bought it. They pointed out I had oil leak and needed oil pan gasket price tag $275..04, power steering pump replacement $1,025.66, alternator replacement $725.64. This is parts and labor. I declined the service and afterwards went got my replacement battery and just today went to Carl Woods Garage in Nashville. Guess what the only problem they ...
When I checked my car in for a flat tire repair I told the check-in tech I had fa lat tire due to a nail and it probably needed plugged. She said it would take long. Nearly two hours later I was told my car was ready. When I walked to my car I saw the spare had not been removed so I asked why they hadn't put my repaired flat on my car. I was told they (all car dealerships) don't/aren't allowed to do plug repairs on flat tires. Why in the world wasn't ...
Zach helped me find exactly what I was looking for. Shared previous cars and stories and put me in something more reliable. They paid of my current car loan and helped me along the way.
I took my car to music city Honda for service, oil change, filter replace, and tire rotation. They did an excellent job. The staff is always courteous and helpful
Dustin work in the service department was nice and help me to get everything ready no problems, he was ready to listen and replying with a professional answer and keep me up date and got the mechanics to explain the issues that was nice of him Thank you Dustin for the job well done Wilbert Centeno customer I be back
They gave me a time table for the service and that is exactly what they delivered. And as a busy person this is important. They also told me what was needed and not push anything extra to earn more.
Fairness dictates that I tell of all my good experiences with Music City Honda. In fact I’d never had a bad one before. I bought my Accord their in ‘07; used the dealer for maintenance and repairs. Went on 7/29 for oil change. Made an appointment for 1 pm. Arrived 15 minutes early. They took me in straight away. Told me it would be an hour and a half for the work. Seemed like a long time. One hour and fifty minutes I politely inquired about progress. Thirty more minutes I was told car was ready. My advisor apologized and said he had ...
Collin Elliot was very professional and helpful when we entered service department. Work was completed in timely manner. All questions about service rendered to vehicle were answered.
CLINT IN SERVICE WAS EZ GOING & FAIR NOT GOING TO RIP YOU LAST YEAR ANOTHER MUSIC CITY SERVICE MAN GOT ME FOR 800bucks for 4 GOODYEAR TIRES WHICH I WAS REIMBURSED FOR 800 BUCKS FOR 4 NEW GOODYEAR TIRES & INSTALLATION FOR MY 2014 HONDA ACCORD WAS NOT HONEST IN MY OPINION...
Had standard service performed in a timely manner. Am satisfied that everything was performed in a professional manner. I wish this dealership would not move to their new location.
Music City boys were great to work with and everything went smoothly! Christian did a great job explaining to me ! Most of the guys were Vets like me so go give them some business y’all! Dan—USMC
Sales staff works to make the deal for the customer. Everything as agreed to. A little slow when it comes to the financing process and it drags out the process
I am always treated well. They are very thorough and his explanation of what was done and what the cost would be is clear. They are very courteous as an entire staff and this dealership gives excellent customer service.
Clint and the entire service team provided a most satisfying experience. From the excellent transport service to the review of the finished job, I have nothing but praise.
Morgan went above and beyond to help me with my Honda Ridgeline today. Had a major problem with the abs module and she help with pricing and getting the problem solved. Thanks for your help Morgan!
I’m always impressed with the level of service I receive. The entire staff is friendly and the priority of the customer is number one. Robert helped me today and has in the past. He’s truly an asset to the company. Loyal customer
just needed and oil change. Everyone was friendly. got me in quickly, Process was very quick. Experience was great! check in and check out was easy.
The service is excellent, from the time you drive in until the time you leave. I have been using Triplett/Music City Honda since 2014 and will continue to be a customer.
The staff are fantastic! This is my 3rd Honda. I can’t imagine going anywhere else. I Love the overall performance of my Honda CRV.
Music City did a great job. I have an older Honda Civic that needed quite a bit of maintenance work done on it. I explained that I was going to be giving this car to my daughters next year and wanted everything checked top to bottom. They didn’t try to sell me on something I didn’t need I added extras myself and they even told me I didn’t need some things I had asked for. The guys have always been fair and honest I hate to see them leaving Rivergate to move to Mt. Juliet but next ...
Great, friendly, quick service and a job well done in the body shop! Estimate and repair were done within two days. The car was cleaned and looked new when I picked it up.
Great service , will continue to do business with them . Would recommend to everyone. Stayed in touch with status of repair & was very professional and friendly.
Had a wonderful experience. Music city Honda was straight the point and got us a wonderful deal without the hassle. Macy was a wonderful sales person. No pressure, worked with us to understand what we wanted and help answered all of our questions.
Music City Honda in Madison, TN has the best Service advantage of any place I have ever experienced or dealt with. And I believe it is because of one man, Archie Becquet . That man was on his hands and knees yesterday after I was serviced, looking in between my seats to try and find a key I had misplaced. He, no more than a man in the moon had to do that! He is the best and most helpfully, wonderful Service Mgr., I have ever even dreamed of doing business with. He is just a fine man...a fine person! ...
Customer service saw our 2015 Odyssey no fewer than 6 times and the malfunction remains exactly the same. Unknowingly, I bought a lemon from Crest Honda with a major transmission issue. Drives very rough - engine light and transmission message appear on the dash. Each time they ask us to bring it in, there is a different test or excuse - never resolve the issue. We had to bring it in for several consecutive oil changes (why?!?) at our expense in order for them to believe there is a leak. This department never seems to have a rental car for us - ...
Price in internet... $26867 plus tax tags and title.... web site promises $1000 extra for you trade in. Marty Pollack salesman was GREAT! I told him I wanted the car as I had been looking for one... an Acura RDX. The first offer from Josh the sames manager after looking at my car... I knew worth $1500... was $28995 PLUS $1155 for reconditioning and $1500 for my trade in. I then stated that the web says $1000 more... Josh does that... then I state well that is not the price you advertised and Josh changed the price to $26867, then I went personally to Josh to ask about ...
Bubba Perry outstanding service friendly customer service, explained what needed to be done and walked me through the process. Highly recommend this dealership to all friends
We were very satisfied and will purchase and recommend this dealership. The sales person was very helpful and knowledgeable. We were very satisfied with the price.
My husband and I were having an issue with opening the glove compartment in our 2012 Honda Pilot after we took it in for a recent recall. Prior to taking it in, he and I worked with trying to get it opened for roughly an hour before deciding to take it back to Music City Honda to see if they could help us with it. On a sidenote: We're not dumb people. Both my husband and I have gone to and graduated from college with degrees and we know that it doesn't take rocket science to open a glove ...
This dealership was a great place to buy a car and discuss prices. Each staff member was great from the top down. The billing final billing session was ever so great.., there was no pressure to buy extra warranty or car products. As they say I was in and out really fast
Excellent customer service from start to finish! Clint in service was extremely helpful and explained everything in detail. I will definitely come back and would highly recommend this dealer.
We were so thankful to have purchased our new vehicle though Music City Honda and Sara Dunn. I normally dread car buying but Sara related to us on a personable human level. She interacted with our children and made us all comfortable rather than stressed and pressured. A day that could have been extremely stressful wasn't and ended with a car we love. Highly recommend this dealership and it’s laid back atmosphere and especially working with Sara Dunn.
Megan was professional, kind & helpful. Thanks to all the wonderful people who worked on my car also behind the scenes. Appreciate your services!!! (Ridiculous you HAVE to use 25 words. )
Very organized. Made a 10:00 appointment. Did not have to wait. Left the car. Morgan called home later to pick up. Did a great job. Honest. Good customer service.
This dealership works very hard to make sure that every interaction is a positive one. Work is performed in a very timely manner. Personnel are very friendly and show great interest and concerned with providing a quality job
My husband and I had such a great experience with Sara Dunn at Music City Honda. She worked with us for a month to find exactly what worked to meet the needs of our family! Definitely go see her if you’re in the market for a new or used Honda! Thanks, Sara!
Excellent service on our 2017 Honda CRV. Will definitely return when next service is due. Have been coming here since around 2000 and always treated very professionally.
Music city Honda and TG were awesome to deal with. Would recommend this group to anyone needing a new car. TG was knowledgeable and super helpful.
I have always had an excellent experience with this dealership from buying my car to services performed. I am not sure of names of service managers but all have been helpful.
So nice to see Bubba Perry back as a service advisor. Best service advisor ever and knows Honda’s inside and out !!! Thanks so much.
Service writer was friendly knowledgeable and got my car back to me in a timely manner . Comfortable waiting area and no high pressure upsale while I was waiting ! Make me want to come back this will be my Honda service dealership from now on !
Mr Clint Pewitt is a nice guy , he is friendly, approachable and knowledgeable. They gave full attention and fixed at ones the problem of my car. Thanks to all the staff of service department who handled the problem of my car. Great job...
Best priced and quality purchase we were able to find in the area. It was a wonderful experience from start to finish, no pressure, with a very knowledgeable team. I would recommend anyone in the market for a new or used vehicle to do business with Music City Honda!
Rodney, in the Service Department, was very helpful in accommodating my needs to purchase a duplicate lock/key combination 4 my recently purchased Honda Accord. Also, KEN, the Driver for the Customer Service VAN was OUTSTANDING in providing transporting me too and from my Mom's Home while my car was being serviced. Since my MOM is in her 90's and in poor health, it wasn't possible for me 2 leave her home alone while my Honda was being serviced. THANK YOUR ENTIRE TEAM For YOUR COMMITMENT TO EXCELLENCE! Sandra Boswel
This is by far the best Honda dealership in Nashville. Excellent service, great people, knowledgeable sales staff, and amazing prices. No need to go anywhere else!